Requirements

• Candidates must possess at least a diploma in a relevant field
• Experience min 3 years in the related field is required for this position, preferably in Banking/ Financial Service/ Fintech
• Experience has call center staff experience and has manager experience (team: more than 7)
• Strong communication skills with proficiency in English
• Excellent leadership and negotiation skills
• -Experience with MS Office, especially MS Excel
• Experience handling inbound (complaint & FAQ) and outbound (payment reminder) call
• Resolving customer issues quickly and efficiently queries through phone, chat, and email
• Willing to join ASAP
• Placement Head Office Kuningan South Jakarta